AGRANITCS PRIVATE LIMITED, we strive to ensure our customers are completely satisfied with their purchases. If you need to return or exchange an item, please review our policy below.
1. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, the following conditions must be met:
- The item must be in its original condition, unused, and in the original packaging.
- The return or exchange request must be made within 30 days of the purchase date.
- A valid proof of purchase (invoice or receipt) must be provided.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom or special-order items
- Items that have been used, modified, or damaged by the customer
- Clearance or final sale items
- Software and digital products
3. Return and Exchange Process
1. Request a Return Authorization:
- Contact our customer service team at info@agranitcs.com to request a Return Authorization (RA) number. Please provide your order number, item details, and reason for return or exchange.
2. Pack the Item:
- Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
3. Ship the Item:
- Ship the item to the address provided by our customer service team. Please include the RA number on the outside of the package. Customers are responsible for return shipping costs, except in cases where the return is due to our error (e.g., incorrect or defective item).
4. Inspection and Processing:
- Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. We will notify you of the approval or rejection of your return or exchange.
5. Refund or Exchange:
- If approved, we will process your refund or exchange within 10 business days. Refunds will be issued to the original payment method. For exchanges, we will ship the replacement item as soon as possible.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [insert contact information]. We will arrange for a replacement or refund at no additional cost to you. Please provide photos and a detailed description of the issue.
5. Warranty Information
Some of our products come with a manufacturer’s warranty. Please refer to the product documentation for specific warranty details. For warranty claims, please contact the manufacturer directly.
6. Contact Us
If you have any questions or need assistance with your return or exchange, please contact our customer service team:
Email: info@agranitcs.com
Phone: 8700441281
Address: AGRANITCS PVT LTD, A-105 VEENA ENCLAVE,
NANGLIO, NORTH WEST DELHI,
NEW DELHI – 110035.
Thank you for choosing Agranitcs . We value your business and are committed to providing the highest level of customer service.